Returns

Q: Terms and Conditions

All Orders If you return an item within 28 days of the item being delivered to you or made available for collection at your nominated store or collection point, we'll give you a refund by way of the original payment method. If you request a refund for an item during the above time frames but you can't return it to us for some reason, please get in touch. However unfortunately we're unable to accept returns on engraved, monogrammed or other personalized items, as we’ve customized these pieces especially for you. (If an engraved or monogrammed item was received faulty, please contact us to rectify this.)

We're currently offering an extended returns period for all orders. Orders can be returned within 30 days from the date of purchase.

Terms and Conditions

All Orders

If you return an item within 28 days of the item being delivered to you or made available for collection at your nominated store or collection point, we'll give you a refund by way of the original payment method. If you request a refund for an item during the above time frames but you can't return it to us for some reason, please get in touch.

However unfortunately we're unable to accept returns on engraved, monogrammed or other personalized items, as we’ve customized these pieces especially for you. (If an engraved or monogrammed item was received faulty, please contact us to rectify this.)

Receiving Your Refunds

We aim to refund you within 14 days of receiving the returned item into our warehouse.

Please note, shipping costs are not refundable, and international customs duties and sales taxes are not refunded for orders returned to us from outside the U.S.